Mortgage payment holidays for our customers

If your clients have a Skipton residential mortgage and are concerned about making repayments as a result of the current Coronavirus situation, we’re here to support them.

We’ve set up a dedicated email for customers to request a mortgage payment holiday of up to 3 months. Within the email please ensure your client provides their mortgage account number, how long they wish the mortgage payment holiday to be for – 1, 2 or 3 months - and, the best number for us to contact them on, if we need to. Once we’ve received their email, we’ll be in touch to either confirm their request or to discuss their individual circumstances further.

In the meantime, we are asking that our mortgage customers leave their Direct Debit in place if they have sufficient funds to cover their regular monthly payment. They can also make a payment by bank transfer using our bank details, which you can find on our Ways to pay your mortgage page.

First and foremost, we’re here to support you and your clients, but please remember our people are also affected by the current situation, so we thank you for your patience and understanding during this unprecedented time.

You can find more information about mortgage payment holidays in our FAQs.