If your client has trouble paying their Skipton mortgage, we will try to help them. Should you as the intermediary wish to act on behalf of the client, Skipton Building Society will require written authority from the client.

We will:

  • Contact your client as soon as possible to discuss the problem.
  • Talk to an agency which gives debt advice (for example, Citizens’ Advice), if your client wants. We can only take this action as long as we have the client’s authority to do so.
  • Give your client reasonable time to pay back the debt.
  • Only start proceedings to repossess your client's home if we cannot solve the problem with them.

We might be able to:

  • Arrange a new payment plan with your client, taking their and our interests into account.
  • Change the way your client makes payments, or the date they make them.
  • Allow your client to pay back the mortgage over a longer period of time (which would reduce monthly payments).
  • Change the type of mortgage.

If we cannot offer your client any of these options, we will tell them why. If we can make an arrangement with your client, we will explain how it would work and give your client time to consider it. If we cannot offer any of these options, we might agree to your client remaining in the property to sell the property themselves depending on their circumstances.

Costs and charges

If your client is in arrears, we may charge them for reasonable administrative and legal costs. We will tell your client the amount they will have to pay.


If your client has any queries regarding their arrears, please contact our Credit Management Team on 0345 850 1766.