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Service Standards - Friday 23 September 2016

Current service levels
Application to Offer Turnaround: (average based on latest 30 days)
11.45 Working Days
Underwriting Fully Packaged Cases submitted on or before:
Monday 19 September
Valuations Instructed:
24 hours
Processing Documents submitted on or before:
Thursday 22 September
Decision in Principle referrals:
2 hours
Call wait time: (based on previous working day)
2 Seconds
Sep 16
02

Important changes to our mortgage product range

On Thursday 1 September we'll be reducing our Residential Mortgage Variable Rate (RMVR) and Buy to Let Mortgage Variable Rate (BMVR) by.0.25%. This is to reflect the reduction in the Bank of England Base Rate from 0.50% to 0.25% on 4 August 2016. All customers who took a mortgage out with Skipton on or after 14 November 2012 revert to RMVR or BMVR. Read more

Aug 16
19

Buy to Let rate reductions and withdrawal of 3 year intermediary exclusives

We'll be making the following changes to our on sale product range from 9am on Friday 19 August Read more

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