Call wait time 3 minutes 09 seconds*
Web chat response time 3 minutes 11 seconds*
*Based on previous working day
Turnaround Times - Friday 26 July 2024
Current service levels | |
---|---|
Application to offer turnaround (average based on latest 7 days): | 8.2 Working Days |
Application to offer turnaround where AVM instructed (average based on latest 7 days): | 5.7 Working Days |
Underwriting fully packaged New Build and Scottish Purchase cases submitted on or before: | Wednesday 24th July |
Underwriting fully packaged standard cases submitted on or before: | Wednesday 24th July |
Proportion of all offers issued in <5 days (average based on latest 7 days): | 36.33% |
All service standards are based on working days.
Submission reminder
Please ensure that new applications are sent with all supporting documentation. Further information on what's required can be found on our Submissions page.