Call wait time 2 minutes 19 seconds*
Web chat response time 1 minute 16 seconds*

*Based on previous working day

Turnaround Times - Tuesday 28 May 2024

  Current service levels
Application to offer turnaround (average based on latest 7 days): 8.3 Working Days
Application to offer turnaround where AVM instructed (average based on latest 7 days): 6.5 Working Days
Underwriting fully packaged New Build and Scottish Purchase cases submitted on or before: Friday 24th May
Underwriting fully packaged standard cases submitted on or before: Friday 24th May
Proportion of all offers issued in <5 days (average based on latest 7 days): 34.38%
Processing Documents 24 hours We aim to process documents which have been submitted post underwriting within 24 hours.
Decision in Principles 2 hours We will aim to complete DIP referrals within 2 hours of receipt (within working hours).
Valuations 24 hours We will instruct valuations within 24 hours of the application being submitted (where a valuation for mortgage purposes is required).
Skipton Remortgage Conveyancing Service 21 working days Cases with fee assisted conveyancing will be completed within 21 working days from offer and receipt of welcome pack, where no elevated services apply.

All service standards are based on working days.

Submission reminder

Please ensure that new applications are sent with all supporting documentation. Further information on what's required can be found on our Submissions page.