Important notice

We have seen an increase in fraudsters sending phishing emails posing as solicitors. It’s therefore important to be alert for any unusual requests which appear to come from a genuine email address of a solicitor we may have a relationship with.

Please be cautious if you receive a message which asks you to click or select a link, or open an attachment. If you are unsure, contact the solicitor directly through a phone number or email address you know is genuine.

What is required

To submit a mortgage application to the Society you will need to ensure you have all the required documentation for the case type. This will help your client's application to proceed without delay.

To help you know what to send, we have created a handy guide which details what you will need for what type of case.

Please use the ‘outstanding items’ in eMortgages to see what items are required when packaging cases to us.

How to submit

Applications must be sent online using our eMortgage system.

All documents must be sent within 15 days of application. Please use one of the following methods:

  • Scan and upload – found under My Case > View Summary and Documents once application is submitted. This is our preferred method, and documents need not be certified.
  • Email to quoting the account number.

The Cash Flow Document can be found on eMortgages under My Tools. If your client has three or more mortgaged BTL properties in the background a Cash Flow Document statement will be required. This can be found under My Tools > Form Download.

Please ensure an online Decision in Principle (DIP) has been performed in advance of application as this will detail any additional documentation requirements.


In ALL cases please remember to:

  • Ensure signature boxes are completed by yourself and the clients
  • Ensure the Direct Debit form is always fully completed.

Contact us

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Submit new or manage existing applications on our online mortgage system.

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