Supporting you and your clients through this challenging time

With coronavirus (COVID-19) dominating the headlines, we wanted to provide some reassurance that we are doing everything we can to offer the best possible service during this unprecedented time.

Contacting us

First and foremost, we’re here to support you and your clients. We will make sure we are keeping you up to date with all the latest announcements and any changes you need to be aware of via our website, social media and email.

In the meantime, if you have any questions, there are several ways you can get in touch with us, these are detailed at the bottom of this page.

But please remember, our people are also affected by the current situation, so we thank you for your patience and understanding.

Temporary changes

In response to the coronavirus outbreak and customers circumstances being affected such as being furloughed, we've taken the decision to make some temporary changes to our lending policy. You can read more about these changes on our Coronavirus FAQs page.


We have put together a series of FAQs covering questions you may have around mortgage payment deferrals, our current service, new business and valuations, and documentation, which can be found on our new Coronavirus FAQs page.

We’ll be keeping these updated with any changes throughout the current situation.

Stay safe from fraud

Unfortunately, fraudsters can see times of uncertainty as an opportunity. Stay alert to suspicious emails, calls or texts claiming to be from us or your bank.

Security experts are warning that cybercriminals are targeting individuals and business in phishing attacks disguised as information about how to protect yourself or even cure coronavirus.

Here are some coronavirus scams to be aware of that are active right now.

Fake Government messages

There have been reports of fake messages from about tax refunds, MOT extensions, benefits payments and fines. The messages are designed to entice you to click on a link or call a number that will divert you to a fake website or call centre where criminals will try to get your personal information.

Be cautious of unexpected emails or text messages asking you to click links or phone companies. Don’t provide any personal information unless you’re 100% sure you’re dealing with a genuine company. If in doubt, contact the company by looking-up their number, then call them back to confirm the message is really from them.

Fake sales

If something looks too good to be true, it probably is.

The week after Covid19 officially became a pandemic, online shopping increased by 23% globally. It also saw a rise in the number of fake shopping sites selling this type of item:

  • Virus testing kits – these are only offered by the NHS.
  • Vaccines or miracle cures – there is no known cure and vaccinations are currently only offered through the NHS.
  • Overpriced or fake goods that promise to protect you from the virus, like masks or anti-bacterial products.
  • People or companies offering products like this are almost always unlicensed and are not genuine businesses.

Doorstep Fraud

It’s okay to say no and to close the door.

There are lots of new groups springing up to help vulnerable people and, while most have good intentions, not all of them are genuine. You should check out anyone who’s offering services like shopping, home cleaning or medication collection to lonely or vulnerable people.

Be careful about where you get your information from about coronavirus, use Government and NHS websites or reputable news outlets for the latest information. Remember to treat any contact via email or SMS which you are not expecting with caution and think before you click any links.

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