Call wait time 1 minute 45 seconds*
Webchat response time 17 seconds*

*Based on previous working day

Turnaround Times - Friday 13 December 2019

  Current service levels
Application to offer turnaround (average based on latest 30 days) 10.38 working days
Underwriting fully packaged New Build and Scottish Purchase cases submitted on or before: Wednesday 11 December
Underwriting fully packaged standard cases submitted on or before: Friday 6 December
Processing Documents 24 hours We process documents which have been submitted post underwriting within 24 hours of receiving them.
Decision in Principles 2 hours We will complete DIP referrals within 2 hours of receipt (within working hours).
Valuations 24 hours We will instruct valuations within 24 hours of the application being submitted.
Skipton Remortgage Conveyancing Service 21 working days For cases with free standard legal fees conveyancing will be completed within 21 working days from offer and receipt of welcome pack, where no elevated services apply.

All service standards are based on working days.

Submission reminder

Please ensure that new applications are sent with all supporting documentation including bank statements and payslips.